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Social media listening defined in simple terms is listening to what's being said in social media with respect to your industry, product, service, brand, company, competition, and customers. This new phenomenon has made companies realize that they have to listen, measure audience trends, assess them, and then determine a way to connect to their customers. MOS SEO Services provides customized, organized social media listening solutions to both US and international customers. We follow a three-step process of:
We analyze tweets, video uploads, Flickr, and blog posts such as Blogger, Drupal, WordPress, Lotus Live, and Moveable type; interactive communications on Facebook pages, and other social media sources. We make use of tools such as these for social media monitoring and tracking - Radian6, Del.icio.us social bookmarking, Google Alerts, Hootsuite, Survey Monkey, Twitter Search, SocialText, gURLs, and SocialCast.
Social Media to Deliver Better Customer Experiences
Whatever be your listening goals, whether social media reports, competitor activity, marketing plan performance, product launch, product potential issues, customer experience, or other goals, we'll help you with accurate comprehension of your customer's views or pain points so that you can deliver a better customer experience.
Our social media listening reports would:
When a customer approaches us to monitor a specific term, we do the following:
You get the following benefits from MOS social media listening services:
Dial 1-800-670-2809 for further information about social media listening from MOS SEO Services.
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